IP-based Contact Centers Reports

Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications
sponsored by ScanSource & ShoreTel
CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

Computer Weekly – 13 June 2023: The most influential people in UK technology
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly, we reveal the 13th annual UKtech50 list, with this year's most influential person award shared by secretaries of state for science, innovation and technology Michelle Donelan and Chloe Smith. Also, we examine mounting legal challenges faced by the emergence of generative AI tools such as ChatGPT. Read the issue now.
Posted: 12 Jun 2023 | Published: 13 Jun 2023

TechTarget ComputerWeekly.com

Computer Weekly – 7 November 2023: How ExxonMobil is leading with data
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly, we talk to the leader of ExxonMobil's data organisation, about the energy giant's strategy to establish enterprise-wide principles for the use of data. As the UK's Online Safety Act comes into force, we examine the tech sector's concerns over the laws around end-to-end encryption. Read the issue now.
Posted: 06 Nov 2023 | Published: 07 Nov 2023

TechTarget ComputerWeekly.com

Ten Ways to Replace Ineffective Meetings
sponsored by Slack
WHITE PAPER: How your business can increase productivity and cut costs by swapping meetings with asynchronous work and task automation.
Posted: 20 Dec 2023 | Published: 20 Dec 2023

TOPICS:  IT Management
Slack

The Automation Architect’s Handbook: Leading End-To-End Automation Journeys
sponsored by Red Hat
EBOOK: In this automation architect’s guiding e-book, discover a walkthrough map of the steps required to lead your organization beyond task-centric automation toward an enterprise-wide strategy.
Posted: 19 Apr 2024 | Published: 19 Apr 2024

Red Hat

Unlock Endless Possibilities with Easy to Use AI Tools
sponsored by Slack
WHITE PAPER: Enable smarter and more secure collaboration with simple access to AI-powered time-savers.
Posted: 20 Nov 2023 | Published: 20 Nov 2023

TOPICS:  IT Management
Slack

CW EMEA – October 2023: Prepare for AI explosion
sponsored by TechTarget ComputerWeekly.com
EZINE: In this month's CW EMEA, we look at generative AI, which Accenture claims is the next big thing in enterprise IT. We also look at a demo of multi-supplier non-real-time RAN optimisation, a Ryder Cup tech testbed, and how Zurich Insurance has cut the time it takes to develop ServiceNow apps. Read the issue now.
Posted: 12 Oct 2023 | Published: 12 Oct 2023

TechTarget ComputerWeekly.com