Call Agents Reports

CW Innovation Awards: Jio taps machine learning to manage telco network
sponsored by TechTarget ComputerWeekly.com
EGUIDE: In this case study, learn how India's largest telecom operator built its own machine learning platform to meet the growing data and signalling requirements of new networks.
Posted: 10 May 2021 | Published: 10 May 2021

TechTarget ComputerWeekly.com

Computer Weekly – 19 September 2017: Can DevOps deliver on its productivity promises?
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly, DevOps is cited as a key element of digital transformation – we examine the challenges to delivering on its promise. Many retailers are investing in emerging technologies to gain an edge – but are they too far ahead of the curve? And could a new spirit of collaboration help UK broadband roll-out? Read the issue now.
Posted: 08 Feb 2021 | Published: 15 Sep 2017

TechTarget ComputerWeekly.com

Infographic: Zoom vs Teams vs Cisco
sponsored by TechTarget ComputerWeekly.com
EGUIDE: While all video conferencing tools perform broadly similar tasks, there are certain differences between products and providers.Here we examine the Cisco, Microsoft, and Zoom platforms, highlight the unique features of each product, and explain how the products differ from one another.
Posted: 17 Jun 2021 | Published: 17 Jun 2021

TechTarget ComputerWeekly.com

Computer Weekly – 8 November 2016: The march of the robot workers
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly, we look at how artificial intelligence is being used to automate existing jobs, such as IT administrators and customer service agents. Capital One's European CIO talks about how to create an agile business. And we offer tips on how to deal with an Oracle software audit. Read the issue now.
Posted: 08 Feb 2021 | Published: 08 Nov 2016

TechTarget ComputerWeekly.com

Computer Weekly – 19 March 2024: What went wrong with Birmingham's Oracle project?
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly, after Birmingham City Council's disastrous Oracle project cost over £100m, we analyse where it all went wrong. Our new buyer's guide examines building a sustainable IT strategy. And we find out how Thomson Reuters is using AI to enhance its product offerings. Read the issue now.
Posted: 19 Mar 2024 | Published: 19 Mar 2024

TechTarget ComputerWeekly.com

Computer Weekly – 7 November 2017: The ethics of software development
sponsored by TechTarget ComputerWeekly.com
EZINE: Take a look at this edition of ComputerWeekly to learn more Uber, Volkswagen, and other companies that have experience with software ethics issues, how they've dealt with them, and what the consequences have been.
Posted: 08 Feb 2021 | Published: 03 Nov 2017

TechTarget ComputerWeekly.com

Cloud applications boost agility, productivity for APAC businesses
sponsored by TechTarget ComputerWeekly.com
EGUIDE: In this e-guide, find out how cloud-based apps are helping Iconic Hotels, Singapore Airlines and Seek to speed up digital transformation efforts and streamline IT operations, as well as how the Covid-19 outbreak is spurring more companies to turn to cloud.
Posted: 08 Feb 2021 | Published: 29 Apr 2020

TechTarget ComputerWeekly.com

Unified Communication: “It should work as easily as a telephone call!”
sponsored by TechTarget ComputerWeekly.com
ESSENTIAL GUIDE: This article in our Royal Holloway Information Security series explains the security implications of unified communication.
Posted: 08 Feb 2021 | Published: 15 May 2017

TechTarget ComputerWeekly.com

CW EMEA - January 2023: Protecting the privacy of schoolchildren
sponsored by TechTarget ComputerWeekly.com
EZINE: In this month's CW EMEA, we look at how schools in Germany have stopped using Microsoft Office 365 over lack of clarity over how data is collected, shared and used. We also delve into how former UK spy boss Richard Dearlove leaked names of MI6 secret agent recruiters in China to back an aggressive right-wing US campaign against tech company Huawei.
Posted: 11 Jan 2023 | Published: 12 Jan 2023

TechTarget ComputerWeekly.com

Getting the best out of robotic process automation
sponsored by TechTarget ComputerWeekly.com
EGUIDE: IT leaders are used to doing more with less, but the pandemic has forced many organisations to reassess whether the way processes have always been run, is optimal. With people having to work from home, many organisations have needed to automate previous manual tasks, in order to remain operational.
Posted: 06 Aug 2021 | Published: 06 Aug 2021

TechTarget ComputerWeekly.com